Support & Help
We take support seriously and take great pride in the level of support we provide to our customers. Our team is available to answer any questions you may have about system usage, and also to advise you on best practices related to sales management and planning. Our innovative support center makes it easy to get in touch with our team and get to the bottom of any issue.
Support options for VISTAlution Business Users
As a Business User your first point of contact is your master user or administrator. Here you find different direct support options available for you:
Help-Manual and FAQs
The comprehensive help-manual for all registered users that explains all views and functionalities of the App frontend. With hints for specific use cases of your business
Request Access
In case you don't have login credentials for the help-manual please contact us and we grant you access.
Technical Issues
If you notice a technical issue or an error in the application please contact your business administrator who will then open a ticket via our service desk.
Support options for VISTAlution Master Users
As a Master User you are the single point of contact to manage the questions and concerns of all users. Here you find the different support options available for you:
Help-Manual and FAQs
The comprehensive help-manual for all registered users that explains all views and functionalities of the App frontend. With hints for specific use cases of your business
Technical Issues
If you would like to report a technical issue or an error in the application, please use our Service Desk to open a ticket
Additional User Licenses
You would like to create additional users, but your user licenses are all taken. Please submit an "RFQ for additional user licenses" through our Service Desk
Support options for VISTAlution User Administrators
As a User Administrator you have the function to manage the users in VISTAlution. Here you find the different support options available for you:
Help-Manual and FAQs
The comprehensive help-manual for all administrators that explains all views and functionalities of the App frontend and administration area. With hints for specific use cases of your business
User Training Request
If you think that user training could help you and your colleagues then book a training course in our support center
Technical Issues
If you would like to report a technical issue or an error in the application, please use our Service Desk to open a ticket
Premium Phone Support
+49 2602 95039-11
Additional User Licenses
You would like to create additional users, but your user licenses are all taken. Please submit an "RFQ for additional user licenses" through our Service Desk
Other Topics
If you have any other questions e.g. related to Add Ons, billing, etc. please contact us at
Support options for VISTAlution Business Administrators
As a Business Administrator you have the function to manage all administrative tasks of VISTAlution. Here you find the different support options available for you:
Help-Manual and FAQs
The comprehensive help-manual for all administrators that explains all views and functionalities of the App frontend and administration area. With hints for specific use cases of your business
User Training Request
If you think that user training could help you and your colleagues then book a training course in our support center
Technical Issues
If you would like to report a technical issue or an error in the application, please use our Service Desk to open a ticket
Premium Phone Support
+49 2602 95039-11
Additional User Licenses
You would like to create additional users, but your user licenses are all taken. Please submit an "RFQ for additional user licenses" through our Service Desk
Other Topics
If you have any other questions e.g. related to Add Ons, billing, etc. please contact us at